Fresh Flames - Designer Clothing

F.A.Q.

Q. How Do I Make A Purchase

A.Making a purchase is easy. Simply select your items, along with size and colour, click ‘Add To Basket’ and follow the straightforward prompts on screen. If you have any problems, please contact our customer service department either by email at customerservices@freshflames.com or by telephone on +44 (0) 8644-2836 during our office hours of Monday to Friday, 10am to 4.00pm. (UK Time)

Q. How do I contact customer service?

A.If you have any questions which are not currently answered on our website, please contact us at Customer Service either by email at customerservice@freshflames.com
or by telephone on +44 (0) 8644-2836 during our office hours Monday to Friday 10am to 4.00pm.

Q. Can I order by telephone?

A.We do not accept payments by telephone. All orders for Fresh Flames must be made through our secure HSBC payment system on our website.

Q. How do I find a specific item?

A.If you know exactly what you are looking for use the search box on the homepage. Type in the item and click search. And your results will appear promptly. If you have any problems contact us and we will be happy to walk you through the various steps.

Q. Am I able to track my order?

A.We ship all our orders using MyHermes Delivery. When we dispatch your order for delivery you will receive a tracking number by email from us. You will be able to track your item by entering the number at myhermes.co.uk. Alternatively you can email us at customerservice@freshflames.com and we will track it on your behalf.

Q. What if an item is out of stock?

A.If an item you are interested in is out of stock, please email customer service to inform us of your interest. You can contact us and we will be able to tell you when the stock should next be avaliable.

Q. Is it safe to use credit cards online?

A.Fresh Flames uses a secure HSBC payment system for all our online orders.